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Welcome to North Oak Recruitment, dedicated to delivering what we promise - a quality recruitment service. Whether you are a financial services company looking to recruit staff, or whether you are an individual looking for your next career move within financial services, you can rest assured that you will be in the safe hands of an expert, trained and experienced in managing all of your recruitment needs and putting your interests first.  Call us now for Financial Services vacancies.
Product Support Specialist
Salary Area Job Ref Consultant Sector
to £30,000 pa Warwickshire AL824 Angela Liscombe Pensions


Product Support Specialist – Pensions IT

Nuneaton, Warwickshire (Our Ref AL824)

Salary to £32,000 pa


Exciting new opportunities have arisen within this expanding and forward thinking specialist IT System Support provider for the pensions industry.  Working within a team of dedicated and ambitious individuals, your role will involve:


·       Providing excellent customer service to system users.

·       Answering technical queries

·       Acting on client feedback and forwarding on requests to the Development Team

·       Managing the expectations of users

·       Arranging system upgrades with users

·       Carry out client upgrades

·       Update internal systems post upgrade

·         Addition of user licenses & modules upon request

·         Testing new & existing system functionality

·         Documenting processes and testing results

·         Providing feedback to Product and Development team on product quality to ensure that applications are fit for purpose

·         Preparing data for testing

·         Collaborate on creation of test plans

·         Remote training (webinars & e-learning)

·         Preparing data for training

·         Preparing documentation for training

·         Updating training records

·         Remote demonstration sessions

·         Mentoring Apprentice Product Specialist


What you will need:


·         Knowledge of the pensions industry, ideally SSAS and SIPP

·         Confidence in dealing with specialist industry IT systems

·         Excellent customer service skills

·         Outstanding communication skills

·         A desire for continuous personal development

·         The ability to work accurately whilst meeting deadlines


If this role is of interest and you have worked within pensions, financial services and / or the IT industry, then please apply with an up to date CV or call Angela Liscombe at North Oak Recruitment for a confidential discussion.

By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us. We aim to respond to all applications but occasionally, due to overwhelming application response, this is not possible.  Should you not hear from us within 10 days please assume your application has been unsuccessful.

 North Oak Recruitment have worked very hard to find me a position.  Angela has been friendly and professional, she listened to what I was looking for and I would recommend her to anyone looking for a new job. 
Sharon M.
 Angela is second to non in her knowledge of the financial services industry across the Midlands.  Having been made redundant I was feeling unsure about my future but Angela was very reassuring and quickly got to work for me.  Within 3 weeks, I had the perfect role and I can't recommend Angela highly enough - Thank You!
Kate M.