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Welcome to North Oak Recruitment, dedicated to delivering what we promise - a quality recruitment service. Whether you are a financial services company looking to recruit staff, or whether you are an individual looking for your next career move within financial services, you can rest assured that you will be in the safe hands of an expert, trained and experienced in managing all of your recruitment needs and putting your interests first.  Call us now for Financial Services vacancies.
Financial Services Team Leader
Salary Area Job Ref Consultant Sector
to £32,000 Leicestershire AL799 Angela Liscombe Admin Manager


Financial Services Team Leader – (Helpdesk & Support)

North Leicestershire (ref AL799)

Salary to £32,000 per annum

My client is a successful and expanding Wealth Management company, based in North Leicestershire and due to continued growth, they are now looking for an experienced IFA Administrator with Team Leader experience to join their team.  The role will be split 50/50 between hands on administration / call handling and Team Leader duties within the Help Desk Team.


The role:

·         Supervise team and Manage workflow

·         Ensure accurate quality of work within the team

·         Provide training and guidance where needed

·         To process new business, whether by post or online

·         To deal with any follow-on work such as investing monies, paying out pension benefits etc

·         Entering business and client contact on the back office system

·         Keeping the Wealth Management Team updated on cases

·         To obtain illustrations for new business, including pensions, drawdown, annuities and any other products as required

·         To prepare client valuations and any necessary paperwork for client reviews

·         To deal with general client queries as required.

·         To post letters of authority and deal with responses

·         To be able to undertake pension transfer comparisons using Selectapension

·         To maintain a diary system for client reviews and other work


The Person:

·         Must have GCSE minimum Grade C in English and Maths

·         Industry qualifications would be an advantage but experience is more important

·         Must have experience working in an IFA environment in an administration capacity.

·         Previous experience in a Team Leading or staff management role

·         Must have a good understanding of financial products, especially pensions

·         Needs to have a thorough knowledge of new business processing

·         Experience of using Intelligent Office, Assureweb, Defaqto and Selectapension would be preferred

·         Must have good working knowledge of providers paperwork and systems

·         Must be well organised and capable of working under pressure to tight deadlines

·         Must be able to communicate effectively at all levels

·         Ability to write letters to a high standard of literacy

·         Computer literate with a good understanding of Microsoft products, and financial services software


Hours of Work – 2 weeks 8.30 to 5pm or 9.00 – 5.30 pm

1 week 9.30 – 6pm

If this role is of interest, please apply with an up to date CV to Angela Liscombe at North Oak Recruitment.

 North Oak Recruitment have worked very hard to find me a position.  Angela has been friendly and professional, she listened to what I was looking for and I would recommend her to anyone looking for a new job. 
Sharon M.
 Angela is second to non in her knowledge of the financial services industry across the Midlands.  Having been made redundant I was feeling unsure about my future but Angela was very reassuring and quickly got to work for me.  Within 3 weeks, I had the perfect role and I can't recommend Angela highly enough - Thank You!
Kate M.